REFUND POLICY

In the rare event that your order is built inaccurately or has a defect as defined by our cosmetic standard, Crystal Creek will replace the furniture and correct the issue. Our furniture is built from solid wood.  Any characteristics of handmade furniture are not considered defects. Please see our cosmetic standards in our FAQ.  We will also replace any items damaged in transit, as long as the damage is properly noted upon delivery per our instructions.